FAQs, Policy & Records
Select from our “Orthopedic Patient FAQ’s” to navigate frequently asked questions to the answers for policy & record keeping.
Orthopedic Patient FAQs
All office visits are made by appointment during our office hours from 8:00 a.m. to 5:00 p.m., Monday through Friday. If you need to cancel your appointment, please give us 24 hours notice so we may reschedule your appointment for the earliest convenient time.
If you need to refill your medication, contact your pharmacy directly two days prior to running out. Your pharmacist will then contact our office for authorization. It is our office policy to not refill any medications after regular office hours or on weekends.
For injuries occurring after regular office hours, the oncall doctor can be reached through our answering service.
INSURANCE AND PAYMENTS
Please bring your current health insurance card to your appointment. Our staff is available to help with insurance authorization, benefits verification, billing and any other questions you may have. Charges for office visits and surgery vary with the complexity of the problem. Payment is expected at the time of service unless prior arrangements have been made.
Call 425.339.2433, press Option 0 for the Appointment Desk, 8:00 a.m. – 5:00 p.m., Monday through Friday.
There are a few things you can do to make your visit go more smoothly.
(Read the list)
Call 425.339.2433, press Option 0 for the Appointment Desk. Please provide 24 hours notice for appointment cancelations.
Prescription are refilled Monday through Friday ONLY, during business hours. If you need to refill your medication, contact your pharmacy two days prior to running out. The pharmacist will contact our office for authorization and our office will contact you with the status of your refill.
We do not refill medications after business hours or on weekends.
- Insurance identification card.
- Payment for your insurance co-pay. This must be paid at the time of your visit. We accept cash, check and credit cards.
- Necessary forms – access these here.
- Your referral – if required.
- Previous x-rays, MRIs, and/or reports.
- A complete list of ALL medications including dosage.
If your insurance company requires a referral, it is your responsibility to obtain one prior to your appointment.
Bring any previous X-Rays, MRIs, CTs, Operative Reports and any notes from previously seen physicians to your appointment.
Please allow 7-10 working days for your tests or procedure to be authorized and scheduled.
We will make arrangements for your follow up appointment at the time we schedule your test.
If you had films taken, such as an MRI, please HAND CARRY the films to your appointment.
If we have not contacted you in 7-10 days to schedule your test or procedure, please call 425.339.2433, Option 6.
Your physician will send paperwork to the surgery scheduler after a decision for surgery has been made.
You will need medical clearance prior to surgery. Our office will contact you and make arrangements for the necessary tests.
When your medical clearance is complete, the surgery scheduler will call you to discuss your timeline for surgery and set up a pre-op appointment if your physician ordered one.
If you have not heard from the surgery scheduler within 7 – 10 working days, please contact the surgery scheduler by calling 425.339.2433, Option 5.
The surgery scheduler will get authorization from your insurance plan.
Please call 425.339.2433 one week prior to the date you need them.
Please call 425.339.2433, Option 1.
For all billing questions, call 425.252.2225.
Insurance co-payments are due before you see a physician. Our staff can help you verify that we participate with your insurance company.
Keeping unused, unwanted and expired prescription drugs in your home poses a risk to you, your family and your community. Improper disposal may lead to illegal use and may also contaminate our waters. If you have medications left over from your prescription, please see the following website for locations that will safely dispose of them for you:
This website will provide you with an easy, secure and responsible way to properly dispose of your perscription drugs.