FAQs, Policy & Records
Select from our "Orthopedic Patient FAQ's" to navigate frequently asked questions to the answers for policy & record keeping.
Orthopedic Patient FAQ’s
- How do I schedule an appointment?
- How should I get ready for my appointment?
- How do I cancel an appointment?
- How do I request medication refills if necessary?
- What should I bring to my appointment?
- How can I reach my physician if I have more questions or problems?
- If I am referred from another physician what do I need to do?
- How long will it take to get the tests or treatment scheduled and authorized?
- If I need surgery, what do I need to do?
- If I need my X-Rays, how do I get them?
- If I need a copy of my medical records, how do I get them?
- Who do I call for billing related questions?
- What is your financial policy?
- Prescription Drug Takeback Information
EBJ Proliance Orthopedic Surgeons Policy, Records, Pain Medication & Payments.
All office visits are made by appointment during our office hours from 8:00 a.m. to 5:00 p.m., Monday through Friday. If you need to cancel your appointment, please give us 24 hours notice so we may reschedule your appointment for the earliest convenient time.
For injuries occurring after regular office hours, the oncall doctor can be reached through our answering service at (425) 339-2433.
If you need to refill your medication, contact your pharmacy directly two days prior to running out. Your pharmacist will then contact our office for authorization. It is our office policy to not refill any medications after regular office hours or on weekends.
INSURANCE AND PAYMENTS
Please bring your current health insurance card to your appointment. Our staff is available to help with insurance authorization, benefits verification, billing and any other questions you may have. Charges for office visits and surgery vary with the complexity of the problem. Payment is expected at the time of service unless prior arrangements have been made.
How do I schedule an appointment?
Call 425.339.2433, press Option 0 for the Appointment Desk, 8:00 a.m. – 5:00 p.m., Monday through Friday.
How should I get ready for my appointment?
There are a few things you can do to make your visit go more smoothly.
(Read the list)
How do I cancel an appointment?
Call 425.339.2433, press Option 0 for the Appointment Desk. Please provide 24 hours notice for appointment cancelations.
How do I request medication refills if necessary?
Prescription are refilled Monday through Friday ONLY, during business hours. If you need to refill your medication, contact your pharmacy two days prior to running out. The pharmacist will contact our office for authorization and our office will contact you with the status of your refill.
We do not refill medications after business hours or on weekends.
What should I bring to my appointment?
- Insurance identification card.
- Payment for your insurance co-pay. This must be paid at the time of your visit. We accept cash, check and credit cards.
- Necessary forms – access these at
- Your referral – if required.
- Previous x-rays, MRIs, and/or reports.
- A complete list of ALL medications including dosage.
How can I reach my physician if I have more questions or problems?
For non-emergent medical matters during office hours, please call 425.339.2433, Option 0 and leave a message for your physician.
For urgent problems after hours, please contact the on-call physician through the answering service by calling 425.339.2433.
If I am referred from another physician what do I need to do?
If your insurance company requires a referral, it is your responsibility to obtain one prior to your appointment.
Bring any previous X-Rays, MRIs, CTs, Operative Reports and any notes from previously seen physicians to your appointment.
How long will it take to get the tests or treatment scheduled and authorized?
Please allow 7-10 working days for your tests or procedure to be authorized and scheduled.
We will make arrangements for your follow up appointment at the time we schedule your test.
If you had films taken, such as an MRI, please HAND CARRY the films to your appointment.
If we have not contacted you in 7-10 days to schedule your test or procedure, please call 425.339.2433, Option 6.
If I need surgery, what do I need to do?
Your physician will send paperwork to the surgery scheduler after a decision for surgery has been made.
You will need medical clearance prior to surgery. Our office will contact you and make arrangements for the necessary tests.
When your medical clearance is complete, the surgery scheduler will call you to discuss your timeline for surgery and set up a pre-op appointment if your physician ordered one.
If you have not heard from the surgery scheduler within 7 – 10 working days, please contact the surgery scheduler by calling 425.339.2433, Option 5.
The surgery scheduler will get authorization from your insurance plan.
If I need my X-Rays, how do I get them?
Please call 425.339.2433 one week prior to the date you need them.
If I need a copy of my medical records, how do I get them?
Please call 425.339.2433, Option 1.
Who do I call for billing related questions?
For all billing questions, call 425.252.2225.
What is your financial policy?
Insurance co-payments are due before you see a physician. Our staff can help you verify that we participate with your insurance company.
Prescription Drug Takeback Information
Keeping unused, unwanted and expired prescription drugs in your home poses a risk to you, your family and your community. Improper disposal may lead to illegal use and may also contaminate our waters. If you have medications left over from your prescription, please see the following website for locations that will safely dispose of them for you:
This website will provide you with an easy, secure and responsible way to properly dispose of your perscription drugs.
About EBJ Proliance Surgeons
Ask The Surgeon Shows
Types Of Ankle Fractures
In this segment of Ask The Surgeon, Dr Mason talks about ankle fractures and how impressed he is with the ankle joint and the tremendous amount of force it withstands over time versus its size.